What Sets Us Apart
Our Standard
Premium housekeeping is not about cleaning harder. It's about cleaning smarter, with structure, accountability, and precision.
At Pivera, we operate differently. Every service follows a defined process. Every cleaner follows a structured checklist. Every client receives professional communication. This is the standard we hold ourselves to—and the standard you can expect.
Our Process
From booking to completion, every step is intentional.
Booking
Request received. Confirmation within 1 business hour. Details confirmed in writing.
Preparation
Team assigned. Checklist prepared. Equipment confirmed. Arrival time communicated.
Execution
Arrival notification sent. Checklist followed room by room. Standards maintained.
Completion
Final inspection. Photo confirmation (where applicable). Completion notification sent.
Our Checklist System
Every Pivera clean follows a structured, room-by-room checklist. This ensures nothing is missed, standards are consistent, and results are repeatable.
Our checklists are tailored to service type. A residential clean follows different protocols to an end of tenancy clean. An Airbnb turnover prioritises guest presentation. Office cleans focus on workspace hygiene.
- Room-by-room methodology
- Service-specific protocols
- Quality verification points
- Consistent results every time
Sample Checklist
Communication Protocol
You will always know what is happening with your booking.
Booking Confirmation
Written confirmation within 1 business hour. Date, time, service details, and pricing confirmed.
Arrival Notification
Message sent when our team is en route. You know exactly when to expect us.
Completion Report
Notification when complete. Photo confirmation for turnovers and tenancy cleans.
Satisfaction Assurance
We stand behind every clean.
Our Commitment
- If you're not satisfied, contact us within 24 hours
- We will arrange a re-clean at no additional cost
- Concerns addressed professionally and promptly
Why This Matters
We rarely receive complaints—because we rarely give cause for them. But when something isn't right, we fix it. No excuses. No delays. Your property is our reputation.
Professional Standards
The foundation of everything we do.
Fully Insured
Public liability insurance coverage. Certificate available on request.
Vetted Team
All cleaners are vetted and operate under Pivera's professional standards.
Discretion
Confidential service. Your property details remain private.
Quality Products
Professional-grade, eco-friendly cleaning products used on every job.
Punctuality
We arrive when we say we will. Schedules honoured. Time respected.
Accountability
Photo reports. Completion confirmations. We document our work.