Privacy Policy

1. Introduction

Pivera Housekeeping Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Company Information

3. Information We Collect

We may collect the following personal information:

Information You Provide

• Full name
• Email address
• Telephone number
• Property address
• Service details
• Payment information

Information Collected Automatically

• IP address
• Browser type
• Website usage data (analytics)

4. How We Use Your Information

We use your personal data to:

• Provide housekeeping and cleaning services
• Process bookings and payments
• Communicate about appointments
• Respond to enquiries
• Maintain records for accounting and legal purposes
• Improve our website and services

We do not sell personal data to third parties.

5. Legal Basis for Processing

We process your data under:

• Performance of a contract
• Legitimate interests
• Legal obligation
• Consent (where applicable)

6. Payment Processing

Payments may be processed via secure third-party providers. We do not store full card details on our systems.

7. Data Sharing

We may share limited information with:

• Subcontracted cleaners (only service-related details)
• Payment processors
• Professional advisers
• Legal authorities where required

All subcontractors are required to maintain confidentiality.

8. Data Retention

We retain personal data only as long as necessary to:

• Deliver services
• Meet legal and accounting requirements

Typically, records may be retained for up to 6 years for tax purposes.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction
• Request deletion
• Restrict processing
• Object to processing
• Data portability

To exercise your rights, contact us at: contact@piverahousekeeping.co.uk

10. Data Security

We implement appropriate technical and organisational measures to protect personal data.

However, no online transmission can be guaranteed fully secure.

11. Cookies

Our website may use cookies to improve functionality and analyse traffic.

You can control cookie settings via your browser.

12. Updates

We may update this Privacy Policy periodically. The latest version will always be available on our website.